Privacy Policy

Who We Are

1. This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried out by Hello Business Services Ltd trading as Hello.ie (“Hello.ie”).
2. Hello Business Services Ltd is a private company limited by shares, trading as Hello.ie. Hello.ie is a data controller in respect of personal information that we process in connection with our business (including the products and services that we provide). In this notice, references to “we”, “us” or “our” are references to Hello.ie.
3. Our principal address and registered office is Unit 4, Mine Hill Business Centre, Mine Hill Lane, Kilternan, Dublin 18 and our contact details can be located at hello.ie
4. We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when it is combined with other information).
5. We may update our Privacy Notice from time to time, by communicating such changes to you and publishing the updated Privacy Notice on our website www.hello.ie. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Data Storage & Retention Periods

1. Primary Client Database
   1. Where the sales process is completed and a policy or product issued, we will retain your personal data for six years after the expiration of the policy or product.
   2. Where the sales process is not completed, we will retain your personal data for one month after our latest contact with you.
2. Database Backups
   1. Database Backup files will be retained for one year
   2. Backup files are encrypted and only accessible by the Executive Director of Hello.ie
3. Call Recordings
   1. For one month after the recording was made these calls may only be accessed by the person responsible for training and quality.
   2. After one month has elapsed since the recording was made, the data will be encrypted, archived and stored such that only the Executive Director of Hello.ie has access to it. Where necessary, individual calls will be attached to your electronic client record.
4. Email
   1. Emails between you and our staff will be accessible by the person to whom the email was sent for a period of one year, after which the email will be encrypted, archived and stored such that only the Executive Director of Hello.ie has access to it. Where necessary, individual emails may be attached to your electronic client record.
5. Paper Records
   1. While an application is in progress, we will store any paper documents in a locked cabinet while not in use.
   2. Where the sales process is completed and a policy or product issued, we will archive paper application forms with a specialist archival service for six years after the expiration of the policy or product.
   3. Where the sales process is not completed, we will shred any paper documents within one month.
6. Server Logs
   1. When you visit our website we store your IP address and non-personal information about your visit in server log files.
   2. Log files are deleted after one month.
7. Employee Data
   1. Data provided by employees is limited to that which is required by law.
   2. Data will be retained for up to ten years after the person has ceased to be an employee of Hello.ie in order to comply with statutory requirements.